Payments & Returns

Payment Methods

• We accept the following payment methods: [List accepted payment methods, e.g., credit card, debit card, net banking, etc.].

Payment Security

• All payments made on our website are processed securely. We do not store or have access to your credit/debit card information.

Order Processing

• Orders are processed once payment is confirmed. You will receive an email confirmation with your order details.

Shipping

• We strive to ship all orders within [specify timeframe] of receiving payment. Shipping times may vary depending on your location and the shipping method chosen.

• Replacement or Refund Policy

  Conditions for Replacement or Refund

  1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us at [contact email/phone number] within [specify timeframe] of receiving the product. We will arrange for a replacement or refund, as per your preference.

  2. Incorrect Order: If you receive an incorrect order, please contact us at [contact email/phone number] within [specify timeframe] of receiving the product. We will arrange for the correct order to be shipped to you at no additional cost.

  3. Customization Error: If there is an error in the customization of your mobile cover or case that is due to our mistake, please contact us at [contact email/phone number] within [specify timeframe] of receiving the product. We will arrange for a replacement or refund, as per your preference.

  4. Change of Mind: If you change your mind about your purchase, we offer a [specify timeframe] return policy. The item must be unused and in its original packaging. Please note that return shipping costs will be at your expense.

  5. Claims Process

     • To process a claim for a replacement or refund for your customized mobile cover or case, please follow these steps:
       1. Contact our customer service team at [contact email/phone number] to initiate the claim process. Please provide your order number and a detailed description of the issue.
       2. Our customer service team will assess your claim and provide further instructions.
       3. If your claim is approved, we may request that you provide an unboxing video of the product to verify the issue.
       4. Once your claim is approved and verified, we will arrange for a replacement or issue a refund, as per your preference.

     Please note that claims will only be accepted within [specify timeframe] of receiving the product, and claims without an unboxing video may not be eligible for a replacement or refund.

  Refund Process

  • Refunds will be processed within [specify timeframe] of receiving the returned item. Refunds will be issued to the original payment method.

Cancellation Policy

• You may cancel your order within [specify timeframe] of placing it. Please contact us at [contact email/phone number] to cancel your order.